Forgot your password or login details? This is how you reset your password
If you have forgotten your login details, simply follow these steps to regain access to the Youbi app:
1. Open the login screen and tap on ‘Forgot your password?’.
2. Enter your Youbi ID or the email address you used to register.
3. Follow the instructions:
If you signed up with Google or Apple: you will be informed that you must continue to log in with the respective method. In this case, no password reset is required. Make sure that the corresponding Google/Apple account is active on your device.
If you signed up with an email address and password: you will receive an email with a link to reset the password. The email is valid for 24 hours. Check your spam folder if you don't see the email in your inbox.
If you need assistance creating a new password, please also see the password requirements here.
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