We recommend that you contact us directly via the Youbi app. This way, we automatically receive important information that helps us to provide you with the best possible support.
If you are unable to contact us via the app, please send us an email to support@youbi.app.
Please include the following information in your enquiry
- Your Youbi ID
- The email address you used to create your account
- Information about your smartphone (manufacturer, model, operating system version)
- The version of the Youbi app you are using
If you are unsure which app version is installed, please check the Google Play Store or App Store to see if an update is available. If necessary, install the latest version and note ‘latest version’ in your email if the problem persists.
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